RoyalCoala Cookie Policy

At RoyalCoala, we believe that transparency is the foundation of trust. This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our website at royalcoala.com. By continuing to use our platform, you acknowledge and agree to our use of cookies as described in this document. If you have questions, you are always welcome to reach us at support@royalcoala.com.

What Are Cookies?

Cookies are small text files that are stored on your device — whether desktop or mobile — when you visit a website. Here at RoyalCoala, we use these files to help our platform function correctly, remember your preferences, and deliver a smoother, more personalised experience every time you log in. Cookies cannot execute programs or transmit viruses, and they do not contain any personally identifiable information on their own.

Similar technologies we may use alongside cookies include web beacons, pixels, local storage objects, and session identifiers. References to "cookies" throughout this policy cover all such tracking mechanisms collectively.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our Royal Coala Casino platform to operate. Without them, you would not be able to complete the royal coala login process, navigate between pages, access secure areas, or process transactions. Because they are technically necessary, we do not require your consent to place them.

• Session management and authentication tokens
• Security and fraud-prevention identifiers
• Load-balancing cookies that keep your session stable
• Shopping cart and cashier functionality cookies

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our RoyalCoala platform. This data helps us identify which pages load slowly, which games receive the most traffic, and where technical issues may arise. All information collected is aggregated and anonymous — we never use it to identify you individually.

• Page-view counts and session duration metrics
• Error-log tracking to improve site stability
• A/B testing data to refine our interface
• Traffic source information to measure marketing effectiveness

Functional Cookies

Functional cookies allow our Royal Coala online platform to remember choices you have made — such as your preferred language, currency (GBP, EUR, USD, CAD, AUD, NZD, BRL, or cryptocurrency), and display settings. At RoyalCoala, we use functional cookies to ensure that the next time you visit, the experience feels familiar and tailored to you.

• Language and locale preferences
• Currency and account display settings
• Saved payment method selections (excluding sensitive card data)
• Chat widget state and support-conversation context

Marketing and Targeting Cookies

We and our trusted third-party partners may place marketing cookies to deliver relevant promotions — such as our Welcome Casino Bonus, royal coala casino bonus offers, reload promotions, and crypto-exclusive deals — to users who have shown interest in our services. Our RoyalCoala marketing cookies help us ensure that you see offers that are actually relevant to you rather than generic advertising.

• Retargeting pixels from advertising networks
• Affiliate tracking identifiers linked to royal coala promo code campaigns
• Social media integration cookies
• Conversion tracking for bonus and deposit flows

Third-Party Cookies

Some cookies on our Royal Coala casino site are set by third parties whose services we embed or rely upon. These include game studio providers — among our 67 integrated studios are names such as Betsoft, Yggdrasil, BGaming, PG Soft, and Spribe — as well as live casino suppliers including Lucky Streak, Vivo Gaming, and Medialive. We also work with payment processors and analytics platforms.

We do not control third-party cookies directly. We encourage you to review the privacy and cookie policies of any third party whose services appear on our site. Our RoyalCoala team carefully vets all partners, but their individual data practices are governed by their own policies.

How Long Do Cookies Last?

Cookies we place fall into two duration categories:

• Session cookies — These exist only for the duration of your visit. Once you close your browser or complete the royal coala casino login session, they are automatically deleted.
• Persistent cookies — These remain on your device for a set period (ranging from 30 days to 24 months, depending on purpose) or until you manually delete them. We use persistent cookies primarily for preference storage and remarketing.

Managing and Controlling Your Cookie Preferences

At Royal Coala, we respect your right to control how your data is used. You can manage cookie preferences in several ways:

Browser Settings

Most modern browsers allow you to view, block, or delete cookies through their settings menus. Please note that blocking strictly necessary cookies will prevent our RoyalCoala platform from functioning correctly, and you may be unable to complete the royal coala login or access casino royal coala features such as deposits and withdrawals.

Our Cookie Consent Tool

When you first visit royalcoala.com, we display a cookie consent banner. Through this tool, you can accept all cookies, reject non-essential cookies, or customise your preferences by category. You may update your choices at any time by returning to the consent settings in the site footer.

Opt-Out Links

For analytics and marketing cookies specifically, you may opt out through industry tools such as the Network Advertising Initiative opt-out page or the Digital Advertising Alliance's consumer choice platform. Opting out does not mean you will stop seeing advertising — it means the ads you see will be less tailored to your behaviour.

Cookies and Responsible Gaming

We at RoyalCoala also use certain functional and security cookies to support our responsible gaming commitments. These help us enforce deposit limits, betting limits, and self-exclusion settings that you have activated on your account. Disabling these cookies may interfere with protective features you have chosen to apply. We strongly recommend keeping functionality cookies enabled if you rely on any of these tools.

Updates to This Policy

Our Royal Coala cookie practices may evolve as we introduce new features, integrate new game providers, or respond to changes in applicable law. When we make material changes, we will update this page and, where appropriate, notify you via email or a site banner. We encourage you to review this policy periodically. Continued use of the RoyalCoala Casino platform following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Cookie Policy or about how we handle your data at Royal Coala, please do not hesitate to get in touch. Our support team is available 24/7 via live chat on royalcoala.com, or you can email us directly at support@royalcoala.com. RoyalCoala is operated by Green Champions Leader S.R.L., incorporated in Costa Rica (San José, Montes de Oca, San Pedro, Los Yoses, Ly Center), registration number 3-102-917157.