RoyalCoala Privacy Policy

At Royal Coala, we are committed to protecting your personal information and ensuring full transparency about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the personal data we process when you access and use our services at royalcoala.com. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us at support@royalcoala.com if you have any questions.

Who We Are

RoyalCoala Online Casino is operated by Green Champions Leader S.R.L., a company incorporated in Costa Rica (San José, Montes de Oca, San Pedro, Los Yoses, Ly Center), registered under number 3-102-917157. When we refer to "we", "us", or "our" throughout this document, we mean Green Champions Leader S.R.L. as the data controller responsible for your personal information. If you need to reach us regarding any data-related matter, please write to us at support@royalcoala.com.

Information We Collect

Here at RoyalCoala, we may collect the following categories of personal data when you register, make a deposit, request a withdrawal, or interact with our platform:

Identity and Contact Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and account login credentials
• Copies of identity documents submitted during KYC verification

Financial Data

• Payment method details (card numbers, crypto wallet addresses)
• Deposit and withdrawal transaction history
• Currency preferences (GBP, EUR, USD, CAD, AUD, NZD, BRL, and supported cryptocurrencies)

Technical and Behavioural Data

• IP address, browser type, and device information
• Pages visited, games played, and session duration
• Cookie and tracking data collected through our website
• Communications with our live chat and email support team

How We Use Your Data

At Royal Coala Casino, we use your personal information for a number of legitimate purposes, including:

• Account management: We use your registration data to create and maintain your player account, verify your identity, and process the Royal Coala login process securely.
• Payment processing: We use financial data to handle deposits and withdrawals in accordance with our stated limits and supported payment methods.
• KYC and compliance: We require you to submit identity documents within 30 days of registration or before your first withdrawal. We verify these within 24 hours and notify you by email.
• Bonus administration: We use your gaming activity data to apply promotions such as the Welcome Casino Bonus, free spins, and cashback offers in line with our bonus terms.
• Responsible gaming: We monitor gameplay to identify potentially harmful patterns and enforce any deposit or bet limits you have set on your account.
• Customer support: We retain communications with our support team to resolve disputes and improve service quality.
• Marketing: Where you have given us your consent, we may send you promotional information about Royal Coala Casino bonus offers, new games, and VIP programme updates. You may opt out at any time.
• Legal obligations: We process certain data to comply with applicable laws and regulations in the jurisdictions where we operate.

Cookies and Tracking Technologies

Our RoyalCoala platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how players interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). You can manage your cookie preferences through your browser settings; however, please note that disabling certain cookies may affect the functionality of our website. For full details, please refer to our separate Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with selected partners in the following circumstances:

• Game providers: We work with 67 studios — including Betsoft, Yggdrasil, BGaming, Evoplay, and live casino providers such as Lucky Streak and Vivo Gaming — who may process limited technical data to deliver their games on our platform.
• Payment processors: We share necessary financial data with payment service providers to process your transactions securely.
• KYC and fraud prevention services: We use third-party verification providers to complete identity checks and detect suspicious activity.
• Regulatory and legal authorities: We may disclose your data when required by law or in response to valid legal requests.

All third parties we work with are required to handle your data in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and our internal compliance obligations. Financial records are typically retained for a minimum of five years following the closure of your account. If you request the deletion of your account, we will remove or anonymise your data except where retention is required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data that we hold:

• The right to access your personal data and receive a copy of it
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to certain types of processing
• The right to withdraw your consent to marketing communications at any time
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team at support@royalcoala.com. We will respond to your request within a reasonable timeframe.

Security Measures

We at RoyalCoala take the security of your personal data seriously. We implement industry-standard technical and organisational measures — including SSL encryption, secure servers, and access controls — to protect your information against unauthorised access, disclosure, or loss. While no system can guarantee absolute security, we continuously review and update our safeguards to maintain a high level of protection for all players.

Restricted Jurisdictions

Our Royal Coala Casino services are not available to residents of restricted countries, including Aruba, Curaçao, the UAE, Japan, North Korea, Qatar, and several others listed in our Terms and Conditions. We do not knowingly collect or process personal data from individuals located in these territories. If we become aware that data has been collected from a restricted jurisdiction, we will promptly delete it.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to revisit this page periodically to stay informed. Continued use of our RoyalCoala platform after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data at Royal Coala Online Casino, please do not hesitate to reach out to our team:

• Email: support@royalcoala.com
• Live Chat: Available 24/7 on our website
• Operator: Green Champions Leader S.R.L., San José, Costa Rica, Reg. No. 3-102-917157

We are here to help and will do our best to address your concerns promptly and transparently.