RoyalCoala Casino Terms and Conditions

Welcome to RoyalCoala Casino. These Terms and Conditions govern your access to and use of our website at royalcoala.com, as well as all services, games, and promotions we offer. By registering an account, making a deposit, or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree, you must not use our services. We encourage you to review this document carefully before proceeding.

1. About the Operator

At Royal Coala, we operate this casino under Green Champions Leader S.R.L., a company incorporated in Costa Rica (San José, Montes de Oca, San Pedro, Los Yoses, Ly Center), registered under company number 3-102-917157. Our platform operates under Costa Rican corporate registration and does not hold a gaming licence from a recognised gambling authority. It is your responsibility to verify whether online gambling is lawful in your jurisdiction before using our services.

2. Eligibility and Account Registration

Here at RoyalCoala, we require all players to meet the following conditions before opening an account:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country, including Aruba, Bonaire, Curaçao, Saba, Statia, St. Maarten, UAE, Brunei, Cambodia, North Korea, Japan, or Qatar.
• You may only hold one registered account with us at any time.
• The information you provide during Royal Coala login registration must be accurate, complete, and up to date.
• You are not acting on behalf of another person or a third party.

We reserve the right to suspend or permanently close any account that violates these conditions, including duplicate accounts or accounts created using false information.

3. Know Your Customer (KYC) and Verification

At RoyalCoala Casino, we are committed to verifying the identity of all players as part of our anti-money laundering and responsible gaming obligations. You must upload KYC documents within 30 days of registration or before your first withdrawal request, whichever comes first. We will confirm your verification status by email within 24 hours of receiving all required documents. Failure to complete verification may result in account restrictions or the withholding of withdrawals.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

Our Royal Coala casino online platform supports a wide range of payment options. Minimum deposit amounts are as follows:

• Visa and Mastercard: £25.00 – £500.00 per transaction
• Instant Bank Transfer: £20.00 – £8,000.00
• Apple Pay and Google Pay: £20.00 – £850.00
• Bitcoin, Bitcoin Cash, Ethereum, Litecoin: £20.00 – £5,000.00
• USDT (BEP20 and TRC20), USDC (BEP20 and SOL): £20.00 – £5,000.00

We accept the following currencies: GBP, EUR, USD, CAD, AUD, NZD, and BRL, as well as major cryptocurrencies. All account transactions are settled in EUR or USD.

4.2 Withdrawal Conditions

When it comes to Royal Coala casino withdrawal, we process payouts in cryptocurrency only via our GB cashier. Each transaction is capped at £100.00 – £500.00. Our withdrawal limits are set at €5,000 per day and €25,000 per calendar month. Single-transaction limits apply at £500. Wins exceeding €30,000 may be paid out in monthly instalments at our discretion.

Please note the following additional withdrawal rules we enforce:

• A minimum withdrawal amount of £100 applies.
• Deposits must be wagered 3 times (or staked on sports at minimum odds of 1.50+) before a withdrawal can be requested. Failure to meet this threshold may result in a fee of up to 10% of the deposit amount.
• Players who have made only one deposit may withdraw no more than 15 times that deposit amount.
• If an active deposit or bet limit is in place, withdrawals are capped at 10% of the withdrawable balance per month.

5. Bonuses and Promotions

We at RoyalCoala offer a variety of bonuses and promotions, each subject to specific terms. The Royal Coala casino bonus offers available include:

• Welcome Casino Bonus: 200% up to £1,500 on your first deposit of at least £25. Wagering requirement: 45x, valid for slots only, within 45 days. Qualifying bets range from £0.50 to £5.00. Maximum win from a 200%+ bonus is capped at 3x the deposit.
• Welcome Sports Freebet: Up to £100. Freebets are valid for 7 days; the stake is deducted from winnings. Maximum win is £100 or 3x the freebet value. Eligible sports: Football, Basketball, Ice Hockey, Tennis, and Volleyball.
• Reload Casino Bonus: 150% up to £3,000.
• Freespin Bonanza: Up to 200 free spins on Big Bass Splash. Free spin winnings carry a 35x wagering requirement and are capped at £100.
• Daily Casino Cashback: 10% up to £2,000.
• Crypto Bonus: 500% up to £500.

At Royal Coala, we enforce the following standing bonus rules: only one bonus may be active at a time; bonuses are valid for 7 days (deposit bonuses for 10 days); no-deposit winnings are capped at £25. Max win scales by bonus percentage: 200%+ pays 3x deposit, 150–199% pays 6x, 120–149% pays 8x, 100–119% pays 10x, and 25–99% pays 12x. No Royal Coala promo code or Royal Coala no deposit bonus code is required unless explicitly stated in the promotion.

6. Games and Software

Our RoyalCoala platform hosts over 3,500 games from 67 studios, including Betsoft, Novomatic, Yggdrasil, Evoplay, BGaming, PG Soft, Spribe, Endorphina, and many more. We offer slots, roulette, blackjack, baccarat, video poker, jackpot games, crash games (including Aviator, JetX, Plinko, and Mines), Slingo, virtual games, and live casino games. Our live casino is powered by Lucky Streak, Vivo Gaming, XPG, 7Mojos, and Medialive, featuring live blackjack, roulette, baccarat, poker, dice, bingo, and game shows.

We do not guarantee the uninterrupted availability of any game. Maintenance, technical issues, or provider restrictions may temporarily affect access to certain titles.

7. Responsible Gaming

Here at Royal Coala, we take responsible gaming seriously. We offer deposit limits, bet limits, session time reminders, and self-exclusion tools. If you believe your gambling is becoming harmful, we urge you to use these tools or contact our support team. Players who have self-excluded must not attempt to create new accounts on our platform.

8. VIP Club and Loyalty Program

Our RoyalCoala VIP Club operates by invitation only and is awarded based on play frequency. Membership is not permanent and must be maintained through continued activity. Benefits include fast withdrawals, a dedicated VIP account manager, and personalised offers with reduced wagering requirements, including cashback. We also run a separate Rewards section and regular Tournaments alongside the VIP programme.

9. Intellectual Property

All content on the Royal Coala casino online platform — including logos, graphics, text, software, and game interfaces — is the intellectual property of Green Champions Leader S.R.L. or our licensed providers. You may not reproduce, distribute, or exploit any content from our site without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. At RoyalCoala Casino, we are not liable for any losses arising from technical failures, game malfunctions, delays in payment processing, or your failure to comply with these Terms and Conditions. We do not guarantee any specific gaming outcomes, and all results are determined by certified random number generators.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following any such changes constitutes your acceptance of the updated terms. We recommend checking this page regularly to stay informed.

12. Governing Law

These Terms and Conditions are governed by the laws of Costa Rica. Any disputes arising out of or in connection with your use of our RoyalCoala Casino services shall be subject to the jurisdiction of the competent courts of Costa Rica, unless otherwise required by applicable law in your country of residence.

13. Contact Us

If you have any questions about these Terms and Conditions or need support with your Royal Coala login, account, or payments, our customer support team is available 24/7 via live chat or by email at support@royalcoala.com. We offer support in English, German, Spanish, Norwegian, and Finnish.